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Today I was having what I would call a bad day - I had what was a customer service hell from 3 different companies that are service providers to my small brokerage - frustrating to say the least - I bet not one of them calls me to ask why I don't renew my business in 2011 Mark happened to call me tonight to tell me about some of the new features being launched - Quite frankly his call made my day - It made me realize just how blessed I am to have a website provider that understands and "gets" the business - not just by providing a service that is 'head over heels" better than the competitors but by providing unparalleled customer service. They are always willing to listen to my hair-brained SEO ideas - they never ever pretend for an instant that their product is static - and by this I mean they are constantly re-investing in their hardware, programming and business developement - they are always one step ahead of the competition - They also do this at a price that is affordable! Mark and Chad are truly two of the top reasons I have increased my business 70% in 2010 over 2009! Happy Holidays guys and I hope 2011 brings you more of the success that you deserve!